FAQ
Your room will be prepared to welcome you. Check-in is from 5pm, and the property must be vacated by 11am on your departure day. To allow us to prepare it for the next guests. Please let us know if you expect to arrive after 8pm.
We serve the Breakfast between 8am and 10am. Please let us know in advance if you would like to have breakfast earlier, and we will do our best to accommodate you.
For the comfort and health of all, Smoking is prohibited in all rooms of Château Papounan. You may, however, smoke in the garden. An ashtray is provided. If you nevertheless decide to smoke in one of the rooms, we will charge you a fee of €250 for cleaning and disinfection costs.
Unfortunately, we unable to welcome your pet dog, cat, guinea pig, or even raccoon. However, we can recommend a cat and dog boarding facility in a neighboring village. We choose it for our dogs when we travel and they can't come with us.
The balance is payable upon arrival at Château Papounan. Meals and additional services not mentioned in the contract or quote will be payable at the end of your stay. We are equipped with a payment terminal and We accept payments by card or cash.
Reservations are only guaranteed upon receipt of a deposit of 30 % of the total cost of the stay at the time of booking.
This deposit can be paid by:
- Credit card when booking on our website
- Bank transfer within 5 days of booking and before the start of the stay
- Holiday Vouchers or Connect Holiday Vouchers
- A bank check made payable to "Château Papounan" must reach us within 10 days of your booking and at least 15 days before the start of your stay.
If the deposit is not received within the required timeframe, the reservation will be automatically cancelled.
Except in the case of a non-refundable rate, in the event of cancellation or modification before the start of the stay, if it occurs:
- If you cancel more than 30 days before the start of your stay, the deposit will be fully refunded.
- Up to 3 days before the arrival date, 30 % of the total amount of the stay will be retained
- In the event of late arrival (less than 3 days) or no-show, Château Papounan may demand payment of the entire balance of the stay that had been booked.
Cancellations must be notified to us by letter or email. We will confirm the change or cancellation by email. Any stay that has commenced is payable in full except in cases of act of God.
The Community of Municipalities Médoc Heart of the Peninsula has instituted a tourist tax of €1.05 per person, per night, throughout its territory. This amount will be added to your bill and is intended to promote tourism in the community or to fund expenses related to the protection and management of natural areas for tourism purposes within our territory.